This Privacy Policy explains how Zex POS (“we”, “us”) collects, uses, and protects information when you visit this website, download our software, or activate a license.
Information We Collect
- Activation details — the email address (and, where provided, name, phone number, and business name) used to activate a license, so we can link your license to your account and provide support.
- Account details — for admin and reseller panel users, your name, email, and a securely hashed password.
- Contact and demo requests — name, phone number, email, business details and message content you submit through our forms.
- Technical & log data — IP address, browser/device information, login timestamps, and activation API request logs, kept for security and troubleshooting.
- Analytics data — if enabled, aggregate usage statistics (pages viewed, general location, device type) via Google Analytics.
How We Use Information
- To activate, verify, and support your software license
- To respond to demo, support and contact requests
- To detect fraud, abuse, or unauthorized use of activation keys
- To maintain and improve the website and software
- To send license or account-related notifications (e.g. password resets)
We do not sell your personal information to third parties.
Payment Information
This website does not process online payments or store card details. License purchases are arranged directly with us; any payment details are handled through the payment method agreed at the time of purchase, not through this website.
Cookies
We use our own first-party analytics cookie (zx_vid, a random ID kept for up to 1 year) to understand how visitors use this website: pages viewed, time on page, how far you scroll, which buttons you click (such as WhatsApp or download), the site that referred you, your device/browser type, approximate country (from your browser time zone) and IP address. This data stays on our own server, is never sold or shared with advertisers, and raw records are deleted after about 13 months. You can choose "Decline" on the cookie notice to switch this off; we also respect your browser's Do-Not-Track setting. If you send us a demo or call-back request, it is linked to your visit history so we can understand what you were looking for.
We use a session cookie to keep you signed in to the admin panel. If Google Analytics is enabled, Google may also set cookies to measure site usage — see Google's own privacy policy for details.
Data Retention & Security
Your information is stored on secured servers and retained for as long as your license or account is active, or as needed for legal, security, and support purposes. We use industry-standard measures (encrypted connections, hashed passwords, access controls) to protect it, but no system can be guaranteed 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe.
Children's Privacy
Zex POS is business software not directed at children, and we do not knowingly collect information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website or software after changes are posted constitutes acceptance of the revised policy.
Contact Us
For any privacy-related questions or requests, please use our Contact page.